In short
EE Business Mobile Voice Recording is a network-based service that captures and securely stores incoming and outgoing calls and texts on business mobiles, without changing how users make calls. Recordings are managed in an online portal. It helps businesses meet record-keeping obligations and supports training and dispute resolution. We supply EE Business.
Get a quote for EE Business Mobile Voice Recording
Tell us roughly how many users or sites you have and we will reply by email with options and a quote.
What EE Business Mobile Voice Recording does
EE Business Mobile Voice Recording is a network-based service that captures and securely stores incoming and outgoing calls and texts on business mobiles, without changing how users make calls.
- Recorded in the network. Recording happens in the network, so there is no app to install and users cannot switch it off.
- Calls and texts. Incoming and outgoing calls and SMS are captured.
- Online portal. Listen back, add notes and download files from an online portal.
- Stored securely. Recordings are backed up to the cloud and encrypted.
EE Business provides the service with Kerv and describes it as available worldwide and compatible with all mobile devices; we confirm the details for your connections at quote.
What businesses use it for
Businesses use mobile voice recording for three main reasons:
- Record-keeping. It helps meet record-keeping obligations under rules such as GDPR, MiFID and the Dodd-Frank Act.
- Staff safety and disputes. Recordings give a record that supports staff safety and resolving disputes.
- Training and quality. Recorded calls are a feedback channel for training and quality assurance.
Financial services firms, brokers, recruiters and any business that agrees terms over the phone may want a record of mobile conversations as well as desk calls.
Why network-based recording
Recording on the device depends on an app being installed, kept up to date and left switched on. Network-based recording takes the device out of the equation:
- Nothing to install on each phone, and nothing for users to manage
- Not tied to an app on the handset: EE Business describes the service as compatible with all mobile devices
- Users cannot switch it off, because recording happens in the network
- Central access through the online portal for the people who need to review recordings
It fits naturally with a fleet managed through mobile device management and a written company mobile phone policy, which should explain to staff which calls and messages are recorded and why.
Is EE Business Mobile Voice Recording the right fit for you?
We will check it against your systems and requirements and recommend the right option.
Setting it up well
A few steps make recording work for your business:
- Identify which roles need recording and the rules that apply to them
- Decide who in the business can access, review and download recordings
- Update your phone policy and staff notices so people know what is recorded
- Agree how long recordings are kept to match your record-keeping obligations
- Order EE Business connections for the users who need recording
If your team also uses Microsoft Teams for calls, see Microsoft Teams Phone Mobile on EE Business, where compliance recording can be available with the right subscriptions.
How we help
We supply EE Business and help you add Mobile Voice Recording to the connections that need it, alongside phones, eSIM and device management. Terms are confirmed at quote. See our EE Business guide for plans and the network.
Contact us to talk about EE Business Mobile Voice Recording.
How Forever Communications helps with business mobile
We help UK organisations choose, set up and run business mobile: plans, SIMs and eSIMs, phones, mobile broadband, 5G and the device management that keeps a fleet under control.
- Start with what you have: we look at your current contracts, end dates, users and devices before suggesting anything new
- Four networks, one conversation: we supply EE Business and Three Business, and can also supply O2 Business and Vodafone Business, so you can choose the network that works where your people work
- Airtime first, devices your way: we focus on getting your airtime costs down, so you can buy iPhone, Samsung Galaxy and other devices separately and set them up to enrol in your mobile device management
- Moving without losing numbers: we help you plan the switch and keep your existing business mobile numbers
- Beyond the phone: 5G for business, mobile broadband and data SIMs for sites, vehicles and backup connections
- Device management and mobile security: MDM and mobile threat defence from vendors such as IBM, Sophos, Check Point, CrowdStrike and Lookout, plus Jamf, Ivanti, Microsoft Teams Phone Mobile and Mobile Voice Recording with EE Business; see mobile device management and security
Forever Communications is part of Forever Group. Ask us for a quote and we will set out the plans and services that fit your team.
Frequently asked questions
What is EE Business Mobile Voice Recording?
It is a network-based service from EE Business that captures and securely stores incoming and outgoing calls and texts on business mobiles, managed from an online portal.
Do users need an app for mobile voice recording?
No. Because recording happens in the network, there is no app to install and users cannot switch it off.
Does it record text messages?
Yes. EE Business Mobile Voice Recording captures incoming and outgoing calls and SMS.
Does mobile voice recording make us compliant?
It helps you meet record-keeping obligations under rules such as GDPR, MiFID and the Dodd-Frank Act, alongside your own policies on access, retention and staff notices.
Can I add recording to existing EE Business lines?
Ask us. We confirm Mobile Voice Recording for your EE Business connections at quote.
Still have a question about EE Business Mobile Voice Recording?
Ask us and a member of our team will reply by email.
